Terms & Conditions

1. Introduction

These general Terms & Conditions, together with our standard terms (if applicable) for the relevant services purchased, constitute the agreement between you (the client) and Ravensdale Digital Services (the provider). By engaging with our services, you agree to abide by these terms.

2. Duration

This agreement becomes effective when you place an order, accept a quotation, or make a payment towards a project. The agreement remains valid until the project is completed, delivered, or formally terminated by either party.

3. The Services

To enable us to provide the best service possible, you must either:

  • Purchase a web hosting package from us, or
  • Provide login credentials for your existing web hosting provider before the project begins.

Failure to provide the necessary access may delay the project and impact the agreed timelines.

4. Payment Structure

  • Work will commence only after receiving a 50% deposit.
  • The remaining 50% balance must be paid before we launch the website or deliver the final project.
  • Deposits are non-refundable.
  • If there are delays from the client, the second payment will still be due on the invoice date.
  • We are not responsible for project delays caused by the client (e.g., failure to provide content, approvals, or necessary feedback).

5. Fees

  • Fees must be paid in full by the due date stated on the invoice.
  • Payments must be made via the payment method specified in the invoice.
  • Non-payment may result in content removal, suspension of services, or project delays until full payment is received.

6. Late Payment

  • If payment is not received after three warning notifications, the service will be suspended.
  • A late fee will be applied for overdue payments to cover administrative and recovery costs.
  • Accounts in arrears for more than 30 days will incur a 10% penalty fee to cover debt collection agency costs, if applicable.

7. Annual Price Adjustments

  • Service fees are subject to annual price adjustments to accommodate supplier increases and market fluctuations.
  • These adjustments typically range between 5% – 20% per year and will apply from 1 January or 1 March, depending on your billing cycle.
  • Clients will receive at least 30 days’ notice before any price changes take effect.

8. Cancellation Notice Period

The following services require written cancellation with prior notice:

  • Domain, Hosting, Retainer, and SEO services: 30 days’ notice
  • Social Media Management and Content Management services: 60 days’ notice

All outstanding payments must be fully settled before any migration, handover, or account closure is processed.

9. Artwork and Content Requirements

  • Clients must provide all content, images, and branding in high resolution and as per the agreed format.
  • If any artwork editing is required, additional charges will apply at our standard hourly rate.
  • The client is responsible for ensuring all supplied content is licensed, and Ravensdale Digital Services is not liable for unauthorised usage of third-party content.

10. Maintenance and Management Exclusions

  • Website maintenance and content management services are not included unless specified in a separate agreement.
  • Any additional updates, modifications, or management services will be billed separately.

11. Content and Photography Exclusions

  • Our fees do not include copywriting, content creation, or photography services.
  • Content writing and photography services are available at an additional cost under a separate agreement.

12. Testing and Trial Period

  • After a website launch, clients have 7 business days to test the site and request minor changes.
  • Any requests made after this trial period will be billed at our standard hourly rate.

13. Software Updates & Development Limitations

  • Our pricing excludes any future updates to third-party software, including content management systems (CMS), servers, plugins, or frameworks.
  • If a software update causes website malfunctions, additional fees will apply to fix the issue.

14. Confidentiality

  • Any strategies, methodologies, or proprietary information disclosed to the client must remain strictly confidential and cannot be shared with third parties without written permission.

15. Right to Market & Portfolio Usage

  • We reserve the right to place a small credit link at the bottom of the website, crediting Ravensdale Digital Services as the developer.
  • We reserve the right to showcase completed projects in our portfolio, social media, and other marketing materials.

16. Liability & Indemnity

  • Ravensdale Digital Services is not liable for any loss of revenue, downtime, or security breaches beyond our control.
  • It is the client’s responsibility to maintain website security, updates, and backups unless covered under a separate agreement.
  • We do not guarantee specific search engine rankings, website traffic increases, or business growth resulting from our services.

17. Service Termination

  • We reserve the right to terminate services if a client engages in abusive, fraudulent, or unethical behaviour.
  • We reserve the right to refuse or discontinue work if it involves illegal, unethical, or harmful content.

18. Force Majeure

  • We are not responsible for delays or failures resulting from events beyond our control, including but not limited to natural disasters, internet failures, cyber-attacks, third-party service disruptions, or supplier failures.

19. Amendments to Terms & Conditions

  • These terms may be updated from time to time. Clients will receive prior notice of any major changes affecting ongoing services.

Contact Us

For any questions regarding these terms, please contact:
📧 Email: hello[at]ravensdale.co.za