This Cookie Policy explains how Ravensdale Digital Services (“Ravensdale”, “we”, “our”, or “us”) uses cookies and similar technologies on our website.
Our website is https://www.ravensdale.co.za/.
Cookies help us operate the website, protect forms from spam and abuse, understand how visitors use the site, improve performance, and measure marketing activity where permitted.
This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.
2. What Are Similar Technologies?
In this policy, “cookies” also refers to similar technologies such as:
- Scripts
- Pixels
- Tags
- Local storage
- Session storage
- Web beacons
- Embedded content technologies
- Security and anti-spam checks
These technologies may collect or store information about your browser, device, visit, interaction, or consent preferences.
3. Why We Use Cookies
We may use cookies and similar technologies to:
- Make the website work properly
- Remember cookie consent choices
- Protect forms from spam and automated abuse
- Improve website security and performance
- Understand how visitors use our website
- Measure the performance of pages and content
- Improve user experience
- Support analytics and conversion tracking
- Measure marketing or campaign performance where permitted
- Display embedded content such as videos, maps, or social media content where used
We do not use cookies to sell personal information.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are needed for the website to function properly. They may be used for:
- Website security
- Cookie consent preferences
- Form protection
- Session handling
- Load balancing or performance
- Basic website functionality
- Preventing spam or abuse
These cookies are usually active by default because the website may not work properly without them.
4.2 Functional Cookies
Functional cookies help improve website usability. They may remember choices such as:
- Display preferences
- Form-related preferences
- Cookie settings
- Interface choices
If functional cookies are disabled, some parts of the website may not behave as expected.
4.3 Analytics and Performance Cookies
Analytics cookies help us understand how people use our website. They may collect information such as:
- Pages visited
- Time spent on pages
- Referral sources
- Browser and device information
- Approximate location
- Interactions with page elements
- Website performance data
We may use tools such as Google Analytics and Microsoft Clarity to help us understand website traffic and improve the site.
Where required by law, analytics cookies will only be used after you have given consent.
4.4 Marketing and Conversion Cookies
Marketing, advertising, or conversion cookies may help us show ads on blog content or understand whether our campaigns are working. These cookies may be used to measure:
- Form submissions
- Contact enquiries
- Campaign visits
- Advertising performance
- Conversion paths
Where required by law, marketing and conversion cookies will only be used after you have given consent.
4.5 Security and Spam-Prevention Cookies
We may use security and spam-prevention technologies to protect our website and contact forms.
For example, we may use Cloudflare services and Cloudflare Turnstile to help identify automated spam, bots, and abusive behaviour.
These tools may process technical information such as IP address, browser characteristics, interaction signals, and device information for security and abuse-prevention purposes.
4.6 Embedded Content Cookies
Some pages may include embedded content from third-party platforms. This may include:
- YouTube videos
- Google Maps
- Social media embeds
- Scheduling or booking tools
- External forms
- Other third-party widgets
Embedded content may behave as though you visited the third-party website directly. These providers may set their own cookies or tracking technologies, depending on their settings and your interaction with the embed.
Where possible, we aim to avoid unnecessary embedded tracking and may use privacy-enhanced embed options where practical.
5. Cookies and Services We May Use
The specific cookies used on our website may change over time as we improve the site, add features, remove tools, or update integrations.
We may use cookies or similar technologies connected to the following types of services:
| Service or Tool | Purpose | Cookie Category |
|---|---|---|
| Website platform and hosting | Website functionality, performance, routing, and security | Strictly necessary |
| Cookie consent tool | Stores your cookie preferences | Strictly necessary |
| Cloudflare | Security, performance, bot protection, and traffic management | Strictly necessary / security |
| Cloudflare Turnstile | Form spam prevention and abuse protection | Strictly necessary / security |
| Google Analytics | Website analytics and performance measurement | Analytics |
| Microsoft Clarity | Behavioural analytics and website improvement | Analytics |
| Google AdSense | Advertising on blog articles where enabled | Marketing / advertising |
| Google Search Console | Search performance reporting | No visitor-facing cookie in normal use |
| Brevo SMTP | Email delivery for contact form notifications | No browser cookie required for normal form delivery |
| YouTube | Embedded video content where used | Embedded content / marketing |
| Google Maps | Embedded maps where used | Embedded content / functional |
| Social media platforms | Embedded posts, sharing, or campaign measurement where used | Embedded content / marketing |
This list may not include every cookie set by third-party providers at all times. We aim to keep this policy updated as our website tools change.
Brevo SMTP is used for email delivery for contact form notifications and does not normally require a browser cookie for form email delivery.
6. Cookie Consent
When you first visit our website, we may show a cookie banner or consent panel.
Depending on your location and applicable law, you may be asked to accept, reject, or customise cookie categories.
You should be able to choose whether to allow non-essential cookies such as analytics or marketing cookies.
Strictly necessary cookies may remain active because they are needed for the website to function, protect forms, and remember your choices.
You can change your cookie preferences at any time by using the cookie settings link or control provided on the website, where available.
Consent Categories
Where a consent panel is used, categories may include:
- Strictly necessary
- Functional
- Analytics
- Marketing
- Embedded content
A complete consent interface should allow visitors to accept all, reject non-essential cookies, customise categories, and save preferences without repeatedly showing the banner after a choice has been made.
7. UK, EU and International Visitors
Some visitors may be protected by laws that require consent before non-essential cookies are placed on their device.
For visitors in the UK, EU, EEA, or similar jurisdictions, we aim to provide clear information and meaningful choice before using non-essential analytics, marketing, or tracking cookies.
If you reject non-essential cookies, the website should still remain usable, although some analytics, personalisation, embeds, or campaign measurement features may be limited.
8. South African Visitors
For South African visitors, we aim to handle personal information in line with the Protection of Personal Information Act, 2013 (“POPIA”), where applicable.
Some cookies or similar technologies may collect information that can be linked to a device, browser, or person. Where this information qualifies as personal information, it will be handled according to our Privacy Policy.
If you believe your personal information has been processed unlawfully, you may contact us. You may also have the right to lodge a complaint with the Information Regulator South Africa.
9. Managing Cookies in Your Browser
You can also manage cookies through your browser settings.
Most browsers allow you to:
- View cookies
- Delete cookies
- Block third-party cookies
- Block all cookies
- Clear cookies when closing the browser
- Receive alerts before cookies are stored
Please note that blocking all cookies may affect how the website works. Some features may not function properly if essential cookies are disabled.
10. Third-Party Cookies
Some cookies may be set by third-party services that we use on our website.
These third parties may process information according to their own privacy and cookie policies.
Third-party services may include analytics providers, security providers, embedded content platforms, advertising platforms, social media services, booking tools, or other website integrations.
We do not control all cookies set by third-party websites or platforms. You should review the relevant third-party privacy and cookie policies for more information.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time.
Changes may be made when:
- We add or remove website tools
- We change analytics or marketing platforms
- We update our contact forms or security tools
- Legal requirements change
- Our website functionality changes
When this policy is updated, we will update the “Last updated” date at the top of this page.
12. Contact Us
For questions about this Cookie Policy or how we use cookies, please contact us:
- [email protected]
- Phone
- +27 87 255 3282
- Contact page
- Contact Us