Terms & Conditions

Ravensdale Digital Services provides digital and technical services that may include:

• Website design and development
• WordPress, WooCommerce, Shopify, BigCommerce, Laravel, and Next.js development
• Brilliant Directories setup and customisation
• Ecommerce development and integrations
• SEO, GEO, analytics, and digital marketing support
• Automation and third-party integrations
• Website maintenance and support
• Remote IT support, DNS, email, Microsoft 365, and Google Workspace support
• Hosting, migration, troubleshooting, and technical consulting
• Related digital services agreed in writing

The exact services, deliverables, timelines, fees, and responsibilities for each project will be set out in the relevant quotation, proposal, invoice, scope document, or written agreement.

A project is considered accepted when you:

• Approve a quotation or proposal in writing
• Pay a deposit
• Confirm by email or message that we should begin work
• Provide access, content, or instructions after receiving a quotation
• Sign a project agreement or service level agreement

Once accepted, these Terms apply to the project unless a separate written agreement replaces or modifies them.

Unless otherwise agreed in writing, project work requires a deposit before work begins.

Project timelines depend on timely communication, feedback, approvals, content, access, and decisions from the Client.

If a project is delayed because the Client does not provide required materials, approvals, access, or feedback, Ravensdale is not responsible for missed launch dates or extended timelines.

If a project is delayed by the Client for more than 30 consecutive days, Ravensdale may:

• Pause the project
• Reallocate scheduled project time
• Issue an invoice for work completed to date
• Require a restart fee before work resumes
• Update the timeline based on current availability

If the project remains inactive for an extended period, Ravensdale may treat the project as abandoned.

A project may be considered abandoned if the Client fails to respond, provide required content, approve work, make payment, or otherwise participate in the project for more than 30 consecutive days after reasonable follow-up.

If a project is abandoned:

• Work may be paused
• Any outstanding invoices become due
• The original timeline is no longer guaranteed
• Previously quoted pricing may need to be reviewed
• A restart fee may apply
• Ravensdale may close the project after giving reasonable notice

Deposits and payments already made are not refundable for abandoned projects where work has already been performed or time has been reserved.

Our services are limited to the deliverables agreed in the quotation, proposal, invoice, or written scope.

Any work outside the agreed scope is a change request and may require additional fees or a separate quotation.

Examples of out-of-scope work may include:

• Additional pages
• New functionality
• Additional design concepts
• Major layout changes after approval
• Third-party integrations not originally included
• Extra revisions beyond the agreed allowance
• Content writing or rewriting
• Data entry or product uploads
• Custom plugin, app, or API development
• Emergency support
• Additional meetings or consulting
• Migration work not included in the original scope

Ravensdale will advise where a request appears to fall outside the agreed scope.

The Client is responsible for providing accurate and timely:

• Business information
• Website content
• Images, videos, documents, and brand assets
• Product data where applicable
• Login credentials or access permissions
• DNS, hosting, CRM, CMS, analytics, or platform access where required
• Feedback and approvals
• Legal policies, compliance wording, and regulatory content
• Payment by due dates
• Final review before launch

The Client is responsible for ensuring that all materials supplied to Ravensdale are accurate, lawful, and authorised for use.

The Client confirms that they have the necessary rights, licences, permissions, or ownership for all content supplied to Ravensdale, including text, images, videos, documents, logos, trademarks, data, fonts, and other assets.

The Client agrees to indemnify Ravensdale against any claims, losses, damages, costs, or legal issues arising from unauthorised, infringing, inaccurate, unlawful, or inappropriate materials supplied by the Client.

Unless content creation is included in the written scope, Ravensdale is not responsible for copywriting, photography, video production, product data entry, or legal policy drafting.

Website development fees do not include copywriting, photography, videography, image editing, product uploads, listing uploads, blog writing, legal document drafting, or bulk data entry unless expressly included in the quotation or proposal.

Where required, these services may be quoted separately.

Once a website, page, design, or deliverable is provided for review, the Client must review it carefully and provide feedback within the agreed review period.

Unless otherwise agreed, the Client will have a 7-day review or User Acceptance Testing period after delivery of a completed stage or website.

Minor revisions may include:

• Text corrections
• Image swaps
• Small styling adjustments
• Minor layout refinements
• Bug fixes related to agreed functionality

Minor revisions do not include:

• New functionality
• New page templates
• Structural redesigns
• Changes to approved designs
• Additional integrations
• Major content rewrites
• Additional features not in scope

Requests made after the review period may be billed separately.

We aim to build websites that work on modern, widely used browsers and devices.

Supported browsers generally include current versions of:

• Google Chrome
• Safari
• Microsoft Edge
• Firefox
• Common mobile browsers on current iOS and Android devices

We do not support obsolete browsers such as Internet Explorer unless explicitly agreed in writing.

Visual differences between browsers, devices, operating systems, and screen sizes may occur.

Where hosting, domain, DNS, email, or platform access is required, the Client must provide suitable access before work can proceed.

Ravensdale may request:

• Hosting access
• Domain registrar access
• DNS access
• CMS admin access
• FTP/SFTP or server access
• Cloudflare access
• Email or Microsoft 365 access
• Google Workspace access
• Ecommerce platform access
• Analytics or Search Console access
• API keys or integration credentials

The Client should provide access securely and avoid sending passwords in plain text where possible.

If the Client uses third-party hosting or services, Ravensdale is not responsible for downtime, limitations, poor performance, restrictions, support delays, or failures caused by those providers.

Many websites depend on third-party tools, plugins, themes, APIs, payment gateways, booking engines, CRMs, analytics tools, marketing platforms, courier tools, or external services.

Ravensdale is not responsible for:

• Third-party downtime
• API changes
• Deprecated services
• Price increases
• Provider policy changes
• Plugin or app conflicts
• Licensing restrictions
• Platform limitations
• Security issues caused by third-party tools
• Features removed or changed by providers

If a third-party service changes, breaks, becomes unavailable, or requires paid upgrades, fixing or replacing the affected functionality may be billed separately.

Website maintenance, backups, software updates, plugin updates, content updates, monitoring, security checks, and ongoing support are not included after launch unless agreed in a separate maintenance plan, support retainer, or SLA.

If the Client does not subscribe to ongoing maintenance, Ravensdale is not responsible for issues caused by outdated software, hosting changes, plugin conflicts, security vulnerabilities, expired licences, expired domains, expired SSL certificates, or third-party service changes after launch.

Ravensdale may provide SEO, GEO, digital marketing, social media, analytics, and conversion-related services.

We do not guarantee:

• Specific search engine rankings
• Specific traffic increases
• Specific enquiry volumes
• Specific sales, bookings, donations, leads, or revenue
• Specific advertising results
• Inclusion in AI Overviews, Google for Jobs, Google Maps, or other third-party search features

Search engines, advertising platforms, social media platforms, AI systems, and third-party marketplaces are outside our control.

Our work aims to improve technical foundations, content structure, visibility, measurement, and user experience where applicable.

The Client is responsible for ensuring that their website, business, content, policies, forms, data collection, cookies, marketing, and operations comply with applicable laws and regulations.

This may include laws relating to:

• Privacy and data protection
• Consumer protection
• Ecommerce
• Advertising and marketing
• Accessibility
• Employment
• Healthcare
• Legal services
• Financial services
• Education
• Charities and fundraising
• Industry-specific regulations

Ravensdale may assist with technical implementation of privacy pages, cookie notices, consent tools, terms pages, disclaimers, or compliance-related features, but we do not provide legal advice.

The Client should obtain professional legal advice where required.

Where Ravensdale processes personal information as part of providing services, we aim to handle such information responsibly and in line with applicable data protection obligations.

Where Ravensdale works on client systems, websites, databases, CRMs, ecommerce stores, analytics accounts, or hosting environments, the Client remains responsible for ensuring that they have a lawful basis to collect and process personal information.

Additional data processing terms may be required for projects involving sensitive, regulated, or high-risk personal information.

Both parties agree to keep confidential any non-public business, technical, financial, client, project, or proprietary information disclosed during the project.

Confidential information may not be shared with third parties without permission, except where required by law, required to deliver the service, or already publicly available.

This obligation continues after the project ends.

Upon full payment of all outstanding invoices, the Client will own the final approved website content and visual design created specifically for the Client, unless otherwise agreed.

However, Ravensdale retains ownership of:

• Pre-existing code
• Internal tools
• Frameworks
• Libraries
• Reusable components
• Development methods
• Non-client-specific scripts
• Templates, snippets, and processes
• Know-how and technical methodologies

The Client receives a non-exclusive licence to use those elements as part of the final delivered website or system.

Ownership does not transfer until all outstanding invoices are paid.

Websites and applications may include open-source software, third-party libraries, plugins, themes, fonts, icons, or licensed tools.

Use of these tools may be subject to their own licences, terms, restrictions, renewal fees, or usage limits.

The Client is responsible for ongoing licence fees or renewals unless otherwise agreed in writing.

Unless the Client requests confidentiality in writing and Ravensdale agrees, Ravensdale may:

• Include a discreet website credit link in the footer
• Mention the project in our portfolio
• Share screenshots or project summaries
• Refer to the project in proposals or marketing materials
• Publish a case study

We will not intentionally disclose confidential information, private credentials, sensitive data, or non-public commercial details without permission.

If the Client cancels a project after work has started, the Client remains liable for:

• Work completed to date
• Time already reserved
• Third-party costs incurred
• Non-refundable deposits
• Any unpaid invoices

If cancellation occurs before completion, Ravensdale may provide partially completed work at its discretion once outstanding invoices are paid.

Deposits are not refundable once work has started.

Recurring services require written notice of cancellation.

Unless otherwise agreed:

• Hosting, domain management, maintenance, retainer, SEO, and support services require 30 days' written notice.
• Social media management, content management, and campaign-based recurring services require 60 days' written notice.

All outstanding invoices must be paid before domain transfers, website migrations, account handovers, or service closures are processed.

Cancellation does not remove liability for work already completed or services already provided.

Recurring service fees may be adjusted periodically to reflect supplier increases, inflation, exchange rate changes, software licence changes, platform costs, market changes, or increased service requirements.

Where possible, Ravensdale will provide at least 30 days' written notice before material price changes to recurring services.

If payment is overdue, Ravensdale may send reminders and temporarily pause work, support, maintenance, hosting management, launches, handovers, or other services until the account is brought up to date.

Where Ravensdale directly controls hosting or managed services, continued non-payment may result in suspension after reasonable notice.

The Client remains responsible for outstanding fees, late payment charges where applicable, collection costs, and any third-party recovery costs permitted by law.

Ravensdale is not liable for losses caused by suspension due to non-payment.

Ravensdale may refuse, suspend, or terminate services if:

• The Client fails to pay
• The Client repeatedly delays the project
• The Client requests unlawful, harmful, abusive, fraudulent, misleading, or unethical work
• The Client behaves abusively, threateningly, or dishonestly
• Continuing the work would create legal, security, reputational, or ethical risk
• Required access, approvals, or cooperation are not provided

Where appropriate, Ravensdale will provide notice before termination. In serious cases, termination may be immediate.

Fees for completed work remain payable.

To the maximum extent permitted by law, Ravensdale will not be liable for indirect, incidental, special, consequential, or economic losses, including loss of profit, revenue, business, data, goodwill, opportunity, rankings, traffic, leads, or sales.

Ravensdale is not liable for issues caused by:

• Client errors or omissions
• Third-party platforms or providers
• Hosting failures
• DNS or email provider failures
• Plugin, theme, app, or API changes
• Search engine or social platform changes
• Payment gateway failures
• Cyber attacks or malware outside our reasonable control
• Client failure to maintain or update the website
• Use of unsupported browsers, outdated software, or insecure systems

Where liability cannot be excluded, Ravensdale's total liability will be limited to the amount paid by the Client for the specific service or project giving rise to the claim, unless a different limit is required by law.

The Client agrees to indemnify and hold Ravensdale harmless from claims, losses, damages, liabilities, costs, and expenses arising from:

• Content supplied by the Client
• Copyright, trademark, or intellectual property disputes
• Unlawful, misleading, inaccurate, or harmful content
• Client breach of these Terms
• Client misuse of the website, system, or services
• Client failure to comply with applicable laws
• Third-party claims related to the Client's business, products, services, or data

Neither party will be liable for delays or failure to perform caused by events beyond reasonable control.

This may include natural disasters, extreme weather, strikes, war, civil unrest, power outages, internet failures, cyber attacks, government action, supplier failure, platform outages, data centre disruptions, or other events outside reasonable control.

Ravensdale may update these Terms & Conditions from time to time.

The latest version will be published on this page.

For ongoing retainers, maintenance plans, hosting, or support services, material changes may be communicated by email or written notice where appropriate.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Unless otherwise agreed in writing, any dispute arising from these Terms or services provided by Ravensdale will be subject to the jurisdiction of the South African courts.

If you have questions about these Terms & Conditions, please contact us: