1. Introduction
Ravensdale Digital Services (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully, and transparently. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) of the European Union, and other applicable data protection laws.
2. Information We Collect
We may collect and process the following personal information:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Usage Data: Information about how you use our website, products, and services.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Information
We collect personal information through:
- Direct Interactions: When you fill in forms or correspond with us by post, phone, email, or otherwise.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
4. Use of Personal Information
We will use your personal information only for the purposes for which it was collected and agreed upon, including:
- To Provide Services: Processing your orders and managing your account.
- To Improve Our Services: Evaluating the effectiveness of our marketing and customer service.
- To Communicate with You: Sending you updates, newsletters, and other communications.
- To Comply with Legal Obligations: Adhering to regulatory requirements and defending our legal rights.
5. Disclosure of Personal Information
We may share your personal information with:
- Service Providers: Third parties who provide services on our behalf.
- Affiliates: Our subsidiaries or parent company.
- Legal Authorities: When required by law or to protect our rights.
6. International Transfers
We may transfer your personal information to countries outside of your jurisdiction. If we do so, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.
7. Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Legal Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to your personal data.
- Correction: Request correction of the personal data that we hold about you.
- Erasure: Request erasure of your personal data.
- Object to Processing: Object to processing of your personal data.
- Data Portability: Request the transfer of your personal data to you or to a third party.
- Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.
10. Use of Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
11. Third-Party Services
We may employ third-party companies and individuals to facilitate our services (“Service Providers”), to provide services on our behalf, or to assist us in analysing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: hello[at]ravensdale.co.za
- By visiting this page on our website: https://www.ravensdale.co.za/contact/
- By phone number: +27 87 255 3282